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Outlook 2021 for MacOS, the 'Import & Export' button is grayed out and cannot be used

rangke(柯忠保) 5 Reputation points
2023-08-01T09:32:58.7033333+00:00

Unable to import the pst file from Windows, old emails saved from Windows cannot be viewed; Office 2016 for Mac all has these features, why is the new version cancelled?outlook error

Outlook
Outlook
A family of Microsoft email and calendar products.
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Microsoft Intune MacOs
Microsoft Intune MacOs
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.MacOs: A family of Apple operating systems for the Apple Mac line of computers.
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  1. Faery Fu-MSFT 17,391 Reputation points Microsoft Vendor
    2023-08-02T02:40:03.28+00:00

    Hi @rangke(柯忠保) ,

    According to the official document, currently the new Outlook for Mac does not support import/export yet and will be provided in the new Outlook experience later this year.

    Screenshot 2023-08-02 102531

    You can switch back to the classic Outlook for Mac by clicking on the Help menu and selecting Revert to Legacy Outlook. Then you can use the import/export button as usual.

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