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Zoho CRM

Publisher Attestation: The information on this page is based on a self-assessment report provided by the app developer on the security, compliance, and data handling practices followed by this app. Microsoft makes no guarantees regarding the accuracy of the information.

Last updated by the developer on: July 11, 2023

General information

Information provided by Zoho Corporation Pvt Ltd to Microsoft:

Information Response
App name Zoho CRM
ID WA104382094
Office 365 clients supported Microsoft Teams
Partner company name Zoho Corporation Pvt Ltd
Company's website https://www.zoho.com
App's Terms of Use https://www.zoho.com/terms.html
Core functionality of the app Using the Zoho CRM app in Microsoft Teams, Keep track of key business metrics via dashboards attached to your Microsoft Teams tab. Share records from Zoho CRM inside your Teams channel to collaborate on deals or followups regarding vital prospects.
Company headquarter location United States of America
App info page https://www.zoho.com/crm/help/
What is the hosting environment or service model used to run your app? IsvHosted

Questions

Questions or updates to any of the information you see here? Contact us!

How the app handles data

This information has been provided by Zoho Corporation Pvt Ltd about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.

Information Response
Does the app or underlying infrastructure process any data relating to a Microsoft customer or their device? Yes
What data is processed by your app? Profile data, Personal Conversation Webhook.
Does the app support TLS 1.1 or higher? Yes
Does the app or underlying infrastructure store any Microsoft customer data? Yes
What data is stored in your databases? User id,User Name, Email address
If underlying infastructure processes or stores Microsoft customer data, where is this data geographically stored? India, Japan, Australia, China, Netherlands (the), Ireland, United States of America
Do you have an established data rentention and disposal process? Yes
How long is data retained after account termination? Less than 90days
Do you have an established data access management process? Yes
Do you transfer customer data or customer content to third parties or sub-processors? No

Questions

Questions or updates to any of the information you see here? Contact us!

Information from the Microsoft Cloud App Security catalog appears below.

Information Response
Do you perform annual penetration testing on the app? Yes
Does the app have a documented disaster recovery plan, including a backup and restore strategy? Yes
Does your environment use traditional anti-malware protection or application controls? TraditionalAntiMalware, ApplicationControls
Do you have an established process for indentifying and risk ranking security vulnerabilities? Yes
Do you have a policy that governs your service level agreement (SLA) for applying patches? Yes
Do you carry out patch management activities according to your patching policy SLAs? Yes
Does your enviroment have any unsupported operating systems or software? No
Do you conduct quarterly vulnerability scanning on your app and the infastructure that supports it? Yes
Do you have a firewall installed on your external network boundary? Yes
Do you have an established change management process used to review and approve change requests before they are deployed to production? Yes
Is an additional person reviewing and approving all code change requests submitted to production by the original developer? Yes
Do secure coding practices take into account common vulnerability classes such as OWASP Top 10? Yes
Multifactor Authentication (MFA) enabled for: CodeRepositories, DNSManagement, Credential
Do you have an established process for provisioning, modification, and deletion of employee accounts? Yes
Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app? Yes
Do you have event logging set up on all system components supporting your app? Yes
Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events? Yes
When a security event is detected are alerts automatically sent to an employee for triage? Yes
Do you have a formal information security risk management process established? Yes
Do you have a formal security incident response process documented and established? Yes
Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection? Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information Response
Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)? Yes
Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)? No
Does the app comply with Service Organization Controls (SOC 1)? No
Does the app comply with Service Organization Controls (SOC 2)? Yes
Which SOC 2 certification did you achieve? type2
Most recent SOC2 certification date 2021-11-30
Does the app comply with Service Organization Controls (SOC 3)? No
Do you carry out annual PCI DSS assessments against the appand its supporting environment? No
Is the app International Organization for Standardization (ISO 27001) certified? Yes
Does the app comply with International Organization for Standardization (ISO 27018)? Yes
Does the app comply with International Organization for Standardization (ISO 27017)? Yes
Does the app comply with International Organization for Standardization (ISO 27002)? No
Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant? No
Does the app comply with Family Educational Rights and Privacy Act (FERPA)? No
Does the app comply with Children's Online Privacy Protection Act (COPPA)? No
Does the app comply with Sarbanes-Oxley Act (SOX)? No
Does the app comply with NIST 800-171? No
Has the app been Cloud Security Alliance (CSA Star) certified? Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information Response
Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)? Yes
Does the app have an external-facing privacy notice that describes how it collects, uses, shares, and stores customer data? Yes
Privacy Policy URL https://www.zoho.com/terms.html
Does the app perform automated decision making, including profiling that could have a legal effect or similar impact? No
Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)? No
Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws? No
Does the app collect or process data from minors (i.e., individuals under the age of 16)? No
Does the app have capabilities to delete an individual's personal data upon request? Yes
Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request? No
Does the app provide individuals the ability to correct or update their personal data? Yes
Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app? Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information Response
Does your application integrate with Microsoft identity platform (Microsoft Entra ID) for single-sign on, API access, etc.? Yes
Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist? Yes
Does your app use the latest version of MSAL (Microsoft Authentication Library) or Microsoft Identity Web for authentication? Yes
Does your app support Conditional Access policies? Yes
List the types of policies supported Multi-Factor Authentication, Requiring organization-managed devices for specific applications, Blocking risky sign-in behaviors, Limiting the access given to people other than the administrative roles
Does your app support Continuous Access Evaluation (CAE) Yes
Does your app store any credentials in code? No
Apps and add-ins for Microsoft 365 might use additional Microsoft APIs outside of Microsoft Graph. Does your app or add-in use additional Microsoft APIs? No

Data access using Microsoft Graph

Graph Permission Permission Type Justification Microsoft Entra App ID
Channel.ReadBasic.All delegated Read the names and descriptions of channels 003a8a54-9d27-41cd-9c28-aec5875a3497
ChannelMessage.Send delegated Send channel messages 003a8a54-9d27-41cd-9c28-aec5875a3497
ChatMessage.Send delegated Send user chat messages 003a8a54-9d27-41cd-9c28-aec5875a3497
Team.ReadBasic.All delegated Read the names and descriptions of teams 003a8a54-9d27-41cd-9c28-aec5875a3497
User.Read delegated Sign in and read user profile 003a8a54-9d27-41cd-9c28-aec5875a3497

This application does not have Additional APIs.

Questions

Questions or updates to any of the information you see here? Contact us!