Booking maps in Dynamics 365 Field Service

Frontline workers can view their scheduled work orders on a map from the Field Service mobile app. Seeing their work on the map helps frontline workers plan their day and provides an easy way to trigger travel directions or contact the customer. The booking map works when the mobile app is running offline with internet access. In this case, the device is connected to the internet while using downloaded data.

Prerequisites

To use booking maps, your administrator must enable booking maps for mobile in the Work Order/Booking section of the Field Service Settings page.

Schedule work orders

To see bookings on a map, you first need to schedule work orders.

Go to the schedule board and schedule work orders to a frontline worker that has mobile access.

Note

Booking maps only display bookings related to work orders, and not bookings for other record types (entities).

View booking map on mobile app

1. Sign into the mobile app and go to Bookings.

2. Select Agenda in the top-right of the bookings view, choose Map.

For each day, the frontline worker sees a map view of their bookings.

Pin colors represent the Field Service status of the booking status. For more information, see work order and booking statuses.

Tap a booking pin to get directions or call the customer. Select View Details to open the booking and work order. The locations comes from the related work order address. The phone number belongs to the primary contact for the related work order.