Azure SQL Database
An Azure relational database service.
5,247 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 57.99999999999999%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Maybe this FAQ section can resolve your issue:- Azure Support faq
Unable to purchase support plan
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 0%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jamie Gross
11
Reputation points
Hello, I am trying to purchase a support plan with Azure. I am unable to because I receive this message when choosing to purchase Developer support.
This is preventing me from filing a support ticket for another issues I am having with a Azure SQL Server export job stuck in pending.
Thanks
{count} votes
-
Mike Ubezzi 2,776 Reputation points2020-09-23T05:54:15.707+00:00 Hi JamieGross-6172 - Have you been successful in purchasing a support plan? Thank you for any update....would be appreciated. Regards, Mike
-
Jamie Gross 11 Reputation points
2020-09-23T10:01:34.09+00:00 Nothing yet. I was able to open a support billing ticket with Azure and been waiting on that for a few days.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 77%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Gary Abbott 1 Reputation point2022-04-11T14:47:18.843+00:00 I have the exact same problem, did you ever get it resolved?
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 63%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
AV 30 Reputation points2024-05-16T17:57:20.54+00:00 I have the same or similar problem.
"Error purchasing Support Plan
User is not eligible to purchase support plan. Please contact Azure support for assistance."
So now I need to wait the basic support time frame to get any kind of support?? Even though I need support quicker than 1 day turn around??
Any more fixed/suggestions?
Sign in to comment