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Every time we hit record in in the camera app it gives this error "Something went wrong 0xA00F4293 <VideoCaptureStartTimeout>

Luke Mackay 20 Reputation points
2024-05-03T07:04:04.11+00:00

Hey there,

Windows Specifications:

Edition: Windows 11 Education

Version: 23H2

OS Build: 22631:3527

Experience: Windows Feature Experience Pack 1000.22700.1003.0

Problem

Just having a problem with windows Camera App, every time we try and record a video through it breaks and gives us this error 0xA00F4293 <VideoCaptureStartTimeout>.

Troubleshooting

We tried removing the camera app through the Get-AppxPackage camera | Remove-AppxPackage

And then re-installing through the Microsoft store, didn't change.

We as this device is a HP Pro x360 435 13.3 inch G9 Notebook PC we ran HPIA (https://ftp.ext.hp.com/pub/caps-softpaq/cmit/HPIA.html) made no difference.

Ran all pending windows updates, made no difference.

Ran these commands below via powershell:

sfc /SCANNOW

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-image /RestoreHealth

Made no difference.
Ran the camera troubleshooter. Made no difference.

This is the error:

image (1)

Any help with this problem would greatly appreciated.

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  1. Wesley Li 5,085 Reputation points
    2024-05-03T15:23:29.0766667+00:00

    Hello

    The error you're encountering, 0xA00F4293 <VideoCaptureStartTimeout>, typically indicates an issue with the camera not being able to start capturing video within a certain timeframe.

     

    Given that you've already tried various troubleshooting steps, here are a few additional suggestions:

     

    Check Camera Permissions: Make sure that the Camera app has the necessary permissions to access your camera. You can do this by going to Settings > Privacy > Camera, and ensuring that the Camera access for this device is turned on.

     

    Update Camera Drivers: Sometimes, outdated or corrupt camera drivers can cause issues with the Camera app. Try updating your camera drivers to the latest version. You can usually find these on the HP support website for your specific laptop model.

     

    Check for BIOS Update: Occasionally, firmware or BIOS updates can resolve hardware-related issues. Check if there's a BIOS update available for your HP Pro x360 435 Notebook PC and install it if there is.

     

    Try a Different Camera App: As a temporary workaround, you could try using a different camera app to see if the issue persists. There are several third-party camera apps available in the Microsoft Store that you could test.

     

    Check for Hardware Issues: If none of the software-related troubleshooting steps resolve the issue, it's possible there could be a hardware problem with the camera itself. You might consider contacting HP support for further assistance or possibly having the camera hardware inspected.