Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
7,251 questions
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Not work for me, I've almost got madness of this
NVIDIA-SMI has failed because it couldn't communicate with the NVIDIA driver
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Aidan Lew
20
Reputation points
Hi，I meet some problems installing NVIDIA driver.
My server is Azure with Standard_NC48ads_A100_v4, with no NVIDIA driver.
So I followed the steps in https://learn.microsoft.com/zh-cn/azure/virtual-machines/linux/n-series-driver-setup.
But after download and install,I entered "nvidia-smi" and received
"NVIDIA-SMI has failed because it couldn't communicate with the NVIDIA driver.Make sure that the latest NVIDIA driver is installed and running"
Can you help us with the problem?Or can you help us with the NVIDIA driver install?
Some info of my server are as follows:
lspci | grep -i NVIDIA
0001:00:00.0 3D controller: NVIDIA Corporation Device 20b5 (rev al)
0002:00:00.0 3D controller: NVIDIA Corporation Device 20b5 (rev al)
Lsmod | grep
(empty)
dkms status
nvidia,535.54.03，5.15.0-1040-azure, x86 64: installed
nvidia,535.54.03，5.15.0-1041-azure, x86_64: installed
nokutil --sb-state
ScureBoot enabled
nvcc --version
nvcc: NVIDIA (R)Cuda compiler driver
Copyright (c)2005-2019 NVIDIA Corporation
Built on Sun Jul_28_19:07:16_PDT_2019
Cuda compilation tools,release 10.1，V10.1.243
uname -a
Linux ai 5.15.0-1041-azure #48~20.04.1-Ubuntu SMP Wed Jun 21 15:03:04 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux
3 answers
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Karthikeyan Kannan 5 Reputation points2024-05-10T09:37:56.92+00:00 Hi,
I'm also facing the similar issue. I have deployed Standard_NC48ads_A100_v4 vm. Have installed the drivers and been using in development for a month.
All of a sudden got stuck into this issue. Please anyone could help me with this. How did you guys resolve it?
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Francisco Haro 0 Reputation points2024-05-16T16:35:40.41+00:00 Same problem here on a Standard NC24ads A100 v4 with a
NVIDIA GPU-Optimized VMI Image.
Any solution?
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deherman-MSFT 34,021 Reputation points Microsoft Employee2023-07-12T22:01:03.2066667+00:00 Update:
Sorry, I misread before and thought you were using 22.04. Since you are using 20.04 I highly recommend using the NVIDIA GPU Driver Extension for Linux. I launched an Ubuntu 20.04 and was able to install the driver and run the nvidia-smi command without issue.Please try this and let me know if it doesn't work for you.
If you still have questions, please let us know in the "comments" and we would be happy to help you. Comment is the fastest way of notifying the experts.
If the answer has been helpful, we appreciate hearing from you and would love to help others who may have the same question. Accepting answers helps increase visibility of this question for other members of the Microsoft Q&A community.
Thank you for helping to improve Microsoft Q&A!
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Aidan Lew 20 Reputation points
2023-07-13T00:16:25.4333333+00:00 Thanks for the response, but according to the info of "uname -a", my ubuntu version is 20.04. So I wonder the details after:" Here are the steps I followed on a newly launched VM:"
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deherman-MSFT 34,021 Reputation points Microsoft Employee
2023-07-13T03:09:59.0233333+00:00 @Aidan Lew Apologies, I updated the answer.
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Aidan Lew 20 Reputation points
2023-07-14T00:30:26.9966667+00:00 I tried the NVIDIA GPU Driver Extension for Linux but still get the same failure.How should I fix this?
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deherman-MSFT 34,021 Reputation points Microsoft Employee
2023-07-14T14:24:54.77+00:00 To further troubleshoot this, we're going to enable a free, one time technical support ticket. Please email the following to AzCommunity@microsoft.com and we'll get back to you promptly:
• Subject: "Attn: deherman - "
• Email body: Your Subscription ID
• Email body: A link to this thread so we can validate and expedite the request
If you don't receive a response within 24 hours, please reply to the thread so we can investigate.
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F 0 Reputation points2023-09-22T00:19:53.59+00:00 Hi, I had the same issue with nvdia-smi. After installing still I get "No GPU found" error.
Also, Nvidia GPU Driver Extension install fails on creating stage and after the VM creation.
Which Cuda & Nvidia driver versions should we install for Standard_NC48ads_A100_v4 and Ubuntu 20.04 or 22.04?
Thanks
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Gena Po 0 Reputation points2024-01-12T15:49:23.7066667+00:00 Hi, I'm having the same problem. I followed the instructions. The driver seems to have been installed, but
returns NVIDIA-SMI has failed because it couldn't communicate with the NVIDIA driver. Make sure that the latest NVIDIA driver is installed and running. I cannot do anything with my VM at this point. Please help Thank you -
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sushanti Kerani 0 Reputation points2024-02-28T10:40:59.9266667+00:00 @deherman-MSFT I am facing the same issue with T4 on Ubuntu 20.04. Can you please help?
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