Share via

I delete data from smartphone and dont have acces to the Microsoft Authenticator app and not able to login in my account.

IvanM 0 Reputation points
2023-01-17T23:26:34.21+00:00

I set only one way to login into my office 365 account with Microsoft Authenticator. I also delete all data from my smartphone by mistake and now i cant login into my bussines account. Im also admin. Is there any way resolve the issue? Please help.

I m writing from my personal free account.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,998 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,710 questions
Access
Access
A family of Microsoft relational database management systems designed for ease of use.
316 questions
OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
879 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Dave Patrick 426.3K Reputation points MVP
    2023-01-17T23:40:00.3266667+00:00

    If you are the only global admin on the account and are blocked entirely, you can reach out to the Data Protection team to restore access. 866-807-5850

    Also for in the future you can create an emergency access account in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    --please don't forget to upvote and Accept as answer if the reply is helpful--